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I enrolled last month and I have not received my Member plan card and now am out of my prescriptions - how do I get my card?



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Question: I enrolled last month and I have not received my Member plan card and now am out of my prescriptions - how do I get my card?

Answer: First, you can contact your chosen Medicare plan's Member Services department and check that your address was entered correctly and that your Member ID card (and plan information) was sent.  While you have Member Services on the phone, verify the effective date of your coverage (just to make sure there is no misunderstanding).  Ask Member Services for your membership numbers including your Member ID number, Group number, BIN and PCN.

If you cannot find your Medicare plan's contact information, you can telephone Medicare at 1-800-633-4227 (1-800-MEDICARE) and ask a Medicare representative how you can contact your Medicare plan (and you can ask the Medicare representative to verify your enrollment and effective date).

Once you confirm your plan enrollment and are sure that your coverage is active, you can work with your local pharmacy to obtain your prescriptions while you are waiting for your Medicare plan Member ID card to arrive.

If you did not already get your membership numbers, your local pharmacy can telephone your Medicare plan to get the numbers necessary to process your prescription:
  • your Member ID number,
  • your Group number,
  • your BIN, and
  • your PCN.
Remember:  You must be purchasing formulary medications.  

As another option, if your enrollment in the Medicare Part D plan is verified and your coverage is effective, you can purchase your formulary medications at full-pharmacy pricing and then contact your plan's Member Services department regarding the reimbursement procedure.  Please make sure you save your receipts and have patience.  Reimbursement can take some time.



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