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I enrolled into a new Medicare Part D plan and still have not received my Member ID card. What should I do?


After enrolling in a Medicare Part D plan, the Medicare plan provider (such as WellCare or Humana or United Healthcare) will need about 10 business days to send you a a new Member "Welcome" package or a letter confirming your enrollment.

Medicare plans may then need up to five (5) weeks to send you a new Member ID card.

In addition, if you enroll late in the annual Open Enrollment Period (AEP - October 15th through December 7th), your Medicare plan provider may need a little extra time to process your enrollment due to the higher volume of activity.

If you are still waiting for your new drug plan's Member ID card to arrive, there are still several things you can do to use your Medicare Part D prescription drug coverage:

(1)  Look for the information identifying your prescription drug plan.
If you have received an enrollment confirmation or “Welcome” letter from your Medicare Part D prescription drug plan or Medicare Advantage plan, the letter should include your:
  • (1) Member ID number,
  • (2) PCN,
  • (3) Rx BIN, and
  • (4) Group ID (or Rx Group).
With these four numbers, you can get prescriptions filled while awaiting the arrival of your new Member ID card.

If you cannot find this information, you can telephone your plan’s Member Services department and ask a representative for these four numbers that will identify your Medicare plan coverage.

We have the telephone number for most Member Service departments online, just click on the plan’s name using our Medicare Advantage Plan Finder or MA-Finder (enter your ZIP to begin) or our stand-alone Medicare Part D Plan Finder or PDP-Finder (choose your State to begin).

(2)  Use the Medicare.gov system.
Check your myMedicare.gov account on the government's Medicare website for information about your chosen Medicare plan - and you may be able to print a temporary copy of your Medicare card.  (Please note, you will need to set up your https://myMedicare.gov account before this information is available.)  You can then use your Medicare card to learn more about your current Medicare drug plan coverage.

(3)  Use your Medicare plan's online or web-based system.
Check with your Medicare plan's online member system (start on the plan's website and look for the "Member Portal" or similar link), then set up a login to the member system (following the instructions on the screen), and you may be able to print or download a temporary Member ID card.

(4)  Telephone a Medicare representative for assistance.
You can telephone a Medicare representative at 1-800-633-4227 and a Medicare representative can look up your chosen Medicare plan.  You can then ask for the Member Services telephone number, contact the plan, have a new Member ID sent, and obtain the four numbers (mentioned above) that you need to receive Medicare Part D drug coverage.

(5)  Get help from your local pharmacist.
You can give the pharmacy your enrollment confirmation number that you received from your plan and the plan name and phone number.  The pharmacist may then be able to contact your plan and receive all the necessary member information needed to process your prescription fill.

(6)  Get help from your local pharmacist - part 2.
If you can't remember the name of your new Medicare drug plan, your pharmacist may be able to get your drug plan information if you can provide your Medicare ID number (on your new red, white, and blue Medicare card - that you received back in 2018) or the last 4 digits of your Social Security Number.  Please remember that this process may take some time and may not be an option if the pharmacy or pharmacist is busy.

(7)  Purchase your medications, pay for your drugs without using your Part D drug plan, keep the receipts, and seek reimbursement from your plan.
Lastly, if your Member ID card still has not arrived and you have exhausted all other options (see above), you can buy your formulary prescriptions yourself paying out-of-pocket costs.  If you purchase a formulary medication without using your Medicare plan coverage, save your receipts for the drug purchase, and contact your plan's Member Services department for instructions (and forms) on filing a claim for reimbursement (the toll-free Member Services telephone number should be on your plan's printed information and is also found on your Member ID card).

Please do not just send your receipts to your Medicare plan without also submitting the properly completed reimbursement forms.

Remember that you will not be reimbursed for non-formulary drug purchases and your plan may expect that you submit the correct forms and receipts for your drug purchases on a timely basis (within a weeks of the purchase).





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Tips & Disclaimers
  • The Medicare Advantage and Medicare Part D prescription drug plan data on our site comes directly from Medicare and is subject to change.
  • Medicare has neither reviewed nor endorsed the information on our site.
  • We provide our Q1Medicare.com site for educational purposes and strive to present unbiased and accurate information. However, Q1Medicare is not intended as a substitute for your lawyer, doctor, healthcare provider, financial advisor, or pharmacist. For more information on your Medicare coverage, please be sure to seek legal, medical, pharmaceutical, or financial advice from a licensed professional or telephone Medicare at 1-800-633-4227.
  • We are an independent education, research, and technology company. We are not affiliated with any Medicare plan, plan carrier, healthcare provider, or insurance company. We are not compensated for Medicare plan enrollments. We do not sell leads or share your personal information.
  • Benefits, formulary, pharmacy network, provider network, premium and/or co-payments/co-insurance may change on January 1 of each year. Our PDP-Compare.com and MA-Compare.com provide highlights of annual plan benefit changes.
  • The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan.
  • Limitations, copayments, and restrictions may apply.
  • We make every effort to show all available Medicare Part D or Medicare Advantage plans in your service area. However, since our data is provided by Medicare, it is possible that this may not be a complete listing of plans available in your service area. For a complete listing please contact 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult www.medicare.gov.
  • When enrolling in a Medicare Advantage plan, you must continue to pay your Medicare Part B premium.
  • Medicare beneficiaries with higher incomes may be required to pay both a Medicare Part B and Medicare Part D Income Related Monthly Adjustment Amount (IRMAA). Read more on IRMAA.
  • Medicare Advantage plans that include prescription drug coverage (MAPDs) are considered Medicare Part D plans and members with higher incomes may be subject to the Medicare Part D Income Related Monthly Adjustment Amount (IRMAA), just as members in stand-alone Part D plans. In certain situations, you can appeal IRMAA.
  • You must be enrolled in both Medicare Part A and Part B to enroll in a Medicare Advantage plan. Members may enroll in a Medicare Advantage plan only during specific times of the year. Contact the Medicare plan for more information.
  • If you are enrolled in a Medicare plan with Part D prescription drug coverage, you may be eligible for financial Extra Help to assist with the payment of your prescription drug premiums and drug purchases. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week or consult www.medicare.gov; the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1-800-325-0778; or your state Medicaid Office.
  • Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.
  • A Medicare Advantage Private Fee-for-Service plan (PFFS) is not a Medicare supplement plan. Providers who do not contract with the plan are not required to see you except in an emergency.
  • Disclaimer for Institutional Special Needs Plan (SNP): This plan is available to anyone with Medicare who meets the Skilled Nursing Facility (SNF) level of care and resides in a nursing home.
  • Disclaimer for Dual Eligible (Medicare/Medicaid) Special Needs Plan (SNP): This plan is available to anyone who has both Medical Assistance from the State and Medicare. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.
  • Disclaimer for Chronic Condition Special Needs Plan (SNP): This plan is available to anyone with Medicare who has been diagnosed with the plan specific Chronic Condition.
  • Medicare MSA Plans combine a high deductible Medicare Advantage Plan and a trust or custodial savings account (as defined and/or approved by the IRS). The plan deposits money from Medicare into the account. You can use this money to pay for your health care costs, but only Medicare-covered expenses count toward your deductible. The amount deposited is usually less than your deductible amount, so you generally have to pay out-of-pocket before your coverage begins.
  • Medicare MSA Plans do not cover prescription drugs. If you join a Medicare MSA Plan, you can also join any separate (stand-alone) Medicare Part D prescription drug plan
  • There are additional restrictions to join an MSA plan, and enrollment is generally for a full calendar year unless you meet certain exceptions. Those who disenroll during the calendar year will owe a portion of the account deposit back to the plan. Contact the plan provider for additional information.
  • Medicare beneficiaries may enroll through the CMS Medicare Online Enrollment Center located at www.medicare.gov.
  • Medicare beneficiaries can file a complaint with the Centers for Medicare & Medicaid Services by calling 1-800-MEDICARE 24 hours a day/7 days or using the medicare.gov site. Beneficiaries can appoint a representative by submitting CMS Form-1696.