After enrolling in a Medicare Part D plan, the Medicare plan provider (such as Aetna or Humana) will need about 10 business days to send you a letter confirming your enrollment or a new Member "Welcome" package.
Medicare plans may then need up to five (5) weeks to send you a new Member ID card.
If you enroll late in the annual Open Enrollment Period (AEP - October 15th through December 7th), your Medicare plan provider may need a little extra time to process your enrollment due to the higher volume of activity.
If you are still waiting for your Member ID card to arrive, there are still several things you can do to use your Medicare Part D prescription drug coverage:
(1) If you
have received an enrollment confirmation or “Welcome” letter from your Medicare
Part D prescription drug plan or Medicare Advantage plan, the letter should include your:
- (1) Member ID number,
- (3) Rx BIN, and
- (4) Group ID (or Rx Group).
With these four numbers, you can get prescriptions
filled while awaiting the arrival of your new Member ID card.
(2) If you cannot find this information, you can telephone your plan’s Member Services
department and ask a representative for these four numbers that will identify your
Medicare plan coverage.
We have the
telephone number for most Member Service departments online, just click on the plan’s
name using our Medicare Advantage Plan Finder
(enter your ZIP) or Medicare Part D Plan Finder
(choose your State).
(3) If you are at your pharmacy and do not have your Member ID card, please ask
your pharmacist to contact your Medicare prescription drug plan to obtain your Member
number and plan information. Your pharmacist will need your
Medicare number (on your new
red, white, and blue Medicare card - that you received in 2018
) and the name
of your Medicare prescription drug plan.
(4) If you cannot remember the name of your Medicare plan, you can telephone a Medicare
representative at 1-800-633-4227 and a Medicare representative can can look up the name of your chosen Medicare plan.
You can then ask for the Member Services telephone number, contact the plan, have a new Member ID sent, and obtain the four numbers (mentioned above) that you need to receive Medicare Part D drug coverage.