How does Social Security make a decision on your claim?
Social Security will use the information you provide on your application to determine your eligibility. Social Security also will compare that information with records from federal, state and local government agencies to make sure the information is correct.
What can you do if you disagree with the information Social Security used to determine your eligibility?
Social Security will send you a pre-decisional notice if information in their records show you are ineligible for the extra help. If you don’t understand the notice, call us at 1-800-772-1213 (TTY 1-800-325-0778), and Social Security will explain it to you. If you disagree with the information Social Security has, call the number above or visit your local Social Security office within 10 days and give us the correct information.
We will send you a final determination if you do not provide us any additional information within 10 days. It will explain what you should do if you disagree with the determination. Social Security calls this an appeal.