There are many ways you can get Medicare information or have your Medicare-related problems resolved. The Medicare Ombudsman works with the organizations responsible for meeting these needs to be sure they work effectively.
The Medicare Ombudsman...
- provides these organizations with expected standards for effective and efficient performance.
- gathers information to measure how well your needs are met and whether you have the information you need to make good health care decisions.
- shares information about what works well and what doesn't work well to continuously improve the quality of the services and care you get through Medicare.
- reports problems and makes recommendations for improvement to Congress.
- works to ensure that the needs of all people with Medicare are served by its programs.
Visit www.medicare.gov on the web or call 1-800-MEDICARE (1-800-633-4227) for more information, to ask questions, and to submit complaints about Medicare to the Office of the Medicare Ombudsman. TTY users should call 1-877-486-2048.
(Primary Source: Centers for Medicare and Medicaid Services - Medicare and You Handbook. This content may have been enhanced by Q1Group LLC to include further examples, explanations, and links.)