If you still have not received your new 2015 Medicare Part D or Medicare Advantage plan Member ID card, please contact your Medicare plan’s Member Services department and ask that a new card be sent.
If you cannot find the telephone number for your Medicare plan, we have all of the 2015 Medicare plan Member Services numbers available through our
PDP-Finder and
MA-Finder tools. You can just look up your plan name, click on "Enroll Options" and you will see the Member or Customer Services number for your plan. We will automatically send a copy of your plan information to the email address you provided.
To get your Medicare plan's contact information, you can also telephone Medicare at 1-800-633-4227, select the prescription drug option, and then choose the option to speak with a Medicare representative. Once connected, ask the Medicare representative to look up the name of your Medicare plan and your plan’s contact information.
Please note: A few people have written us that they stayed with their same Medicare Part D or Medicare Advantage plans from 2014 and their plan has told them to use their same Member ID card for 2015. So if you were not issued a new Member ID card, and you stayed with the same plan, you may wish to ask your Medicare plan whether you should just use your card from the 2014 plan year.
If you are waiting for your new or replacement card and need prescriptions, you can also ask the Member Services representative for several pieces of information that will identify your 2015 Medicare plan:
(
1) Your Member ID number,
(
2) PCN (Pharmacy Control Number),
(
3) Rx BIN, and
(
4) Group ID (or Rx Group) number.
With these four numbers, you can get a prescription filled while you wait the arrival of your new Member ID card.
You can also find all of these four numbers printed on your 2015 Medicare plan “Welcome Letter” that you probably received before the end of 2014.
Finally, as a last resort, you can also ask your pharmacist to contact your Medicare prescription drug plan to obtain your Member information. Your pharmacist will need your Medicare claim number (on your Red, White, and Blue Medicare card) and the name of your 2015 Medicare prescription drug plan.