If you still have not received your new 2016 Medicare Part D or Medicare Advantage plan Member ID card, please contact your Medicare plan’s Member Services department - confirm your enrollment, and ask that a new Member ID card be sent.
If you cannot find the telephone number for your Medicare plan, we have the 2016 Medicare plan Member Services numbers available through our
PDP-Finder and
MA-Finder tools. You can just look up your plan name, click on the plan name or the "Benefits and Contact Info" button to see the Member or Customer Services number for your plan.
If you cannot find your plan's Member Services number, you can also telephone Medicare at 1-800-633-4227, select the prescription drug option, and then choose the option to speak with a Medicare representative. Once connected, ask the Medicare representative to help you find your Medicare plan and your plan’s contact information.
Please note: In past years, we have heard from people who stayed with their same Medicare Part D or Medicare Advantage plans from the previous year and their Medicare plan has told them to use their same Member ID card for the following plan year. So if you were not issued a new Member ID card, and you stayed with the same 2015 plan, you may wish to ask your Medicare plan whether you should just use your card from the 2015 plan year.
If you are waiting for your new or replacement card and need prescriptions, you can also ask the Member Services representative for several pieces of information that will identify your 2016 Medicare Part D prescription drug plan:
(
1) Your Member ID number,
(
2) PCN (Pharmacy Control Number),
(
3) Rx BIN, and
(
4) Group ID (or Rx Group) number.
With these four numbers, you can get a prescription filled while awaiting the arrival of your new Member ID card.
You may also find all of these four numbers printed on your 2016 Medicare Part D plan's “Welcome Letter” that you probably received before the end of 2015.
Finally, as a last resort, you can also ask your pharmacist to contact your Medicare prescription drug plan to obtain your Member information. Your pharmacist will need your Medicare claim number (on your Red, White, and Blue Medicare card) and the name of your 2016 Medicare prescription drug plan.
If you have not received any enrollment confirmation from your 2016 Medicare plan, you should contact a Medicare representative and confirm your enrollment. You may even have a confirmation number or a copy of the enrollment application that you submitted.
If the Medicare representative cannot find your 2016 enrollment, ask the representative whether you qualify for a Special Enrollment Period allowing you to join a 2016 Medicare plan outside of the annual Open Enrollment Period (that ended December 7th). The Special Enrollment Period might be based on the administrative error whereby your enrollment was not properly submitted.