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2020 Medicare Plan Star Rating Details
This is archive material for research purposes. Please see PDPFinder.com or MAFinder.com for current plans.
Plan Quality and Performance Ratings

Information on quality can help you compare Medicare plans. Higher quality means better care and value. Looking at this plan’s star rating tells you how well the plan performs overall and in different categories. Medicare measures how well health and prescription drug plans perform.		 Guide to Medicare Star Ratings
5 Stars: Excellent
4 Stars: Above Average
3 Stars: Average
2 Stars: Below Average
1 Star: Poor
NtED:Not enough data available
NEW:Plan too new to be measured
N/A:Not applicable
NtR:Plan not required to report measure
SML:Plan too small to be measured
NoD:No data availalble
NtO:Benefit not offered by plan

2020 Cigna (S5617) Star Rating Details
Cigna-HealthSpring Rx Secure-Extra (PDP) (S5617-271-0)
Benefit Details           
The Cigna-HealthSpring Rx Secure-Extra (PDP) (S5617-271-0)
in CMS PDP Region 26 which includes: NM
Plan Monthly Premium: $50.00 Deductible: $100 Qualifies for LIS:
Star Rating Category & Measures20202019
Overall Star Rating [?]3.5 up from last year2
Summary Rating of Prescription Drug Plan Quality [?]3.5 up from last year2
Drug Plan Customer Service [?]4 up from last year2
  • Call Center — Foreign Language Interpreter and TTY Availability [?]
5 up from last year4
  • Drug Plan Makes Timely Decisions about Appeals [?]
3 up from last year1
  • Fairness of Drug Plan’s Appeal Decisions [?]
3 up from last year1
Member Complaints and Changes in the Drug Plan’s Performance [?]44
  • Complaints about the Drug Plan (higher score is better - means fewer complaints) [?]
4 up from last year3
  • Members Choosing to Leave the Plan (higher score is better - means fewer members leaving) [?]
33
  • Improvement (if any) in the Drug Plan's Performance [?]
55
Member Experience with the Drug Plan [?]5 up from last year3
  • Members’s Rating of Drug Plan [?]
4 up from last year3
  • Ease of Getting Prescriptions Filled When Using the Plan [?]
5 up from last year3
Drug Safety and Accuracy of Drug Pricing [?]3 up from last year2
  • Medicare.gov Plan Finder Drug Price Accuracy (higher score is better) [?]
5 up from last year4
  • Medication Adherence for Diabetes Medications [?]
2 up from last year1
  • Medication Adherence for Hypertension (RAS antagonists) [?]
2 up from last year1
  • Medication Adherence for Cholesterol (Statins) [?]
2 up from last year1
  • MTM Program Completion Rate for CMR [?]
3 up from last year2
  • Statin Use in Persons with Diabetes [?]
22




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  • When enrolling in a Medicare Advantage plan, you must continue to pay your Medicare Part B premium.
  • Medicare beneficiaries with higher incomes may be required to pay both a Medicare Part B and Medicare Part D Income Related Monthly Adjustment Amount (IRMAA). Read more on IRMAA.
  • Medicare Advantage plans that include prescription drug coverage (MAPDs) are considered Medicare Part D plans and members with higher incomes may be subject to the Medicare Part D Income Related Monthly Adjustment Amount (IRMAA), just as members in stand-alone Part D plans. In certain situations, you can appeal IRMAA.
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  • If you are enrolled in a Medicare plan with Part D prescription drug coverage, you may be eligible for financial Extra Help to assist with the payment of your prescription drug premiums and drug purchases. To see if you qualify for Extra Help, call: 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day/ 7 days a week or consult www.medicare.gov; the Social Security Office at 1-800-772-1213 between 7 a.m. and 7 p.m., Monday through Friday. TTY users should call, 1-800-325-0778; or your state Medicaid Office.
  • Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next.
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  • There are additional restrictions to join an MSA plan, and enrollment is generally for a full calendar year unless you meet certain exceptions. Those who disenroll during the calendar year will owe a portion of the account deposit back to the plan. Contact the plan provider for additional information.
  • Medicare beneficiaries may enroll through the CMS Medicare Online Enrollment Center located at www.medicare.gov.
  • Medicare beneficiaries can file a complaint with the Centers for Medicare & Medicaid Services by calling 1-800-MEDICARE 24 hours a day/7 days or using the medicare.gov site. Beneficiaries can appoint a representative by submitting CMS Form-1696.
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