I enrolled into a new Medicare Part D plan and still have not received my Member ID card. What should I do?

(1) If you have received an enrollment confirmation or “Welcome” letter from your new Medicare prescription drug plan, the letter should include your: (1) Member ID number, (2) PCN, (3) Rx BIN, and (4) Group ID (or Rx Group).

With these four numbers, you can get prescriptions filled while awaiting the arrival of your new Member ID card.

(2) If you cannot find this information, you can telephone your plan’s Member Services department and ask a representative for these four numbers that will identify your new Medicare plan coverage.

We have the telephone number for most Member Service departments online, just click on the plan’s name using our Medicare Advantage Plan Finder (enter your ZIP) or Medicare Part D Plan Finder (select your State).

(3) If you are at your pharmacy and do not have your Member ID card, please ask your pharmacist to contact your Medicare prescription drug plan to obtain your Member number and plan information. Your pharmacist will need your new Medicare (MBI) number (on your new Medicare card) and the name of your new Medicare prescription drug plan.

(4) If you cannot remember the name of your Medicare plan, you can telephone a Medicare representative at 1-800-633-4227 (1-800-Medicare) and they can look up the name of your chosen Medicare plan.

You can then ask for the Member Services telephone number, contact the plan, have a new Member ID sent, and obtain the four numbers you need to receive Medicare Part D plan coverage.